Ok.. so I typically roll with the punches for the most part but this one has me hot.. and I do not even do business directly with time warner
The only cable service I have into my house is internet.. I go through Earthlink for said service but of course they contract with TWC for the network. Get home on Friday to discover that we have no internet access.. figure the modem or router one needed resetting as happens from time to time.. tried both, neither worked.. Noticed that the modem was getting stuck in reboot waiting for incoming signal.. now this thing is 15 years old so figure it just finally died.. called Earthlink tech, they agreed and contacted TWC to replace.. best they can do is Monday (today) at 2.. ok.. fairly reasonable.
In the meantime we are without service while showed in for the weekend.. not terrible accept no netflix (kids and wife not thrilled about that but plenty of sports on TV.. I am good) Wife has to connect to cancel something at work for today.. and frankly needs to work at home given her direction of travel this morning and conditions.. so Sunday we walk to the fire station across the street.. connect there and get what she has to do done.. one of the guys just happens to have a cable modem in his truck.. (one of the great things about being on a FD) sweet.. use that until Monday afternoon.. plug it in, and same thing.. rut ro.. now I am thinking I have a line problem.
Tech shows up on time (few min early actually) goes about the business of changing out the modem.. same issue.. gets test equipment.. yep, bad line.. have to have a new one run to the house.. (this will be the 3d one already done this once several years ago) he says he will schedule it.. 7 to 10 BUSINESS DAYS Are you freaking kidding me.. two more weeks for you to replace your bad infrastructure! BTW, I have already paid for service for the month.. Kids have homework that has to be done online.. just life in general requires internet connection now.. and you are telling me it is going to take some 2 to 3 weeks to fix? So I asked about a Temp line on top of the ground until they can fix it.. well no can't do that because the connection box is on the other side of the road (neighborhood street) and they are worried the line will get cut by a car running over it.. so now we are left with no option other than to try and get my bill credited for the time I am out.. which is not a guarantee and he could not do that.. more time on the phone with these.....
Rant over.. at least I have connection at work and at the station.
The only cable service I have into my house is internet.. I go through Earthlink for said service but of course they contract with TWC for the network. Get home on Friday to discover that we have no internet access.. figure the modem or router one needed resetting as happens from time to time.. tried both, neither worked.. Noticed that the modem was getting stuck in reboot waiting for incoming signal.. now this thing is 15 years old so figure it just finally died.. called Earthlink tech, they agreed and contacted TWC to replace.. best they can do is Monday (today) at 2.. ok.. fairly reasonable.
In the meantime we are without service while showed in for the weekend.. not terrible accept no netflix (kids and wife not thrilled about that but plenty of sports on TV.. I am good) Wife has to connect to cancel something at work for today.. and frankly needs to work at home given her direction of travel this morning and conditions.. so Sunday we walk to the fire station across the street.. connect there and get what she has to do done.. one of the guys just happens to have a cable modem in his truck.. (one of the great things about being on a FD) sweet.. use that until Monday afternoon.. plug it in, and same thing.. rut ro.. now I am thinking I have a line problem.
Tech shows up on time (few min early actually) goes about the business of changing out the modem.. same issue.. gets test equipment.. yep, bad line.. have to have a new one run to the house.. (this will be the 3d one already done this once several years ago) he says he will schedule it.. 7 to 10 BUSINESS DAYS Are you freaking kidding me.. two more weeks for you to replace your bad infrastructure! BTW, I have already paid for service for the month.. Kids have homework that has to be done online.. just life in general requires internet connection now.. and you are telling me it is going to take some 2 to 3 weeks to fix? So I asked about a Temp line on top of the ground until they can fix it.. well no can't do that because the connection box is on the other side of the road (neighborhood street) and they are worried the line will get cut by a car running over it.. so now we are left with no option other than to try and get my bill credited for the time I am out.. which is not a guarantee and he could not do that.. more time on the phone with these.....
Rant over.. at least I have connection at work and at the station.