Einstein
Six Pointer
Just had to rant and would encourage you to never give them your business again.
About ten years ago, I got a pair of Costas. They were awesome, but after several years, a little rubber started peeling off the side. I contacted them, spoke to someone in Florida, and they sent me a brand new pair, no questions asked. About two years later, the same rubber started peeling off the new pair. They replaced them again, this time with glass lenses as a free upgrade and apologized for the problems.
In 2018, Costa was purchased by Luxottica, which also owns Oakley and Ray Ban.
A couple of months ago, my wife bought me a pair of Costas for my birthday. They charged me twice. I tried contacting them through email, chat, and phone, to never have someone contact me back. I called every day for about a week. I once even left my phone on my desk on hold for about 5 hours, just to prove a point. Lo and behold, one day I called and someone immediately answered. The lady argued with me for a long time about my card being charged twice, until eventually I spoke to a supervisor who literally told me “I know this must be hard for you to understand but one is a charge and the other is a hold”. They refused to refund a charge.
I called my bank and they disputed the charge and credited my account.
Foolish me, I ran over my original pair that I have had for so many years, and decided I was going to replace them. Even dumber me, I ordered another pair of Costas. So I order a pair of Spearos, and what do I receive in the mail? A pair of women’s Ray Bans. Insane. I then call them, no one ever answers. I email them, and the automatic reply is that someone will be in touch in a couple of days. Which means, by the time I have someone contact me back, I send in a new pair, they send the correct ones, God only know how long I’m looking at.
Sorry to be so long. With all that said, what brand do you recommend?
Sent from my iPhone using Tapatalk
About ten years ago, I got a pair of Costas. They were awesome, but after several years, a little rubber started peeling off the side. I contacted them, spoke to someone in Florida, and they sent me a brand new pair, no questions asked. About two years later, the same rubber started peeling off the new pair. They replaced them again, this time with glass lenses as a free upgrade and apologized for the problems.
In 2018, Costa was purchased by Luxottica, which also owns Oakley and Ray Ban.
A couple of months ago, my wife bought me a pair of Costas for my birthday. They charged me twice. I tried contacting them through email, chat, and phone, to never have someone contact me back. I called every day for about a week. I once even left my phone on my desk on hold for about 5 hours, just to prove a point. Lo and behold, one day I called and someone immediately answered. The lady argued with me for a long time about my card being charged twice, until eventually I spoke to a supervisor who literally told me “I know this must be hard for you to understand but one is a charge and the other is a hold”. They refused to refund a charge.
I called my bank and they disputed the charge and credited my account.
Foolish me, I ran over my original pair that I have had for so many years, and decided I was going to replace them. Even dumber me, I ordered another pair of Costas. So I order a pair of Spearos, and what do I receive in the mail? A pair of women’s Ray Bans. Insane. I then call them, no one ever answers. I email them, and the automatic reply is that someone will be in touch in a couple of days. Which means, by the time I have someone contact me back, I send in a new pair, they send the correct ones, God only know how long I’m looking at.
Sorry to be so long. With all that said, what brand do you recommend?
Sent from my iPhone using Tapatalk