My brother ordered an AR from PSA and he found a scope he wanted for it, a Vortex, and mounts on Optics Planet. I've ordered from them before, I was well satisfied, and it looked like a decent deal. My brother is one of those that even at his age absolutely refuses to open a checking account. Doesn't want the world to know his business, doesn't want to pay the fess, blah blah blah. Yeah, I know. Total of his order was $388. When it gets to the cart it's now $407 which now mysteriously includes a $25 OP gift certificate. Ok, ok, he's a good brother and if I like the scope I can use the gift certificate for one like it for the 6.5 Creedmoor I'm thinking about...
I'm a cash-oriented person, I use my bank account primarily for household bills, and if I see something I want to order online I deposit the funds to my account and order when they've cleared. I don't like overdraft fees, don't see any reason to have them. I deposited his money to my account the next morning and ordered the scope for him in the afternoon after checking to see that it had been posted. This is the 21st.
I go to my bank's website on Christmas day, check my balance, and find not one but two charges from OP. There's the agreed upon $407, another for an additional $404, and my account is now $131 in the RED! Christmas day, I know I can't do anything, but you can cool believe I'm on the phone when they open yesterday morning. I'm on hold for 20 minutes before someone from customer service finally picks up and explains it as a pre-authorization charge! I kid you not, like they can't determine that there are sufficient funds in my account on the 21st, the day I ordered it. Seriously? Either a charge clears or it doesn't! You weren't sure so you deducted the full amount from my bank account, not once but twice? By this point in the stupidity of their explanation I had gotten a tad hot and asked for a supervisor. They put me on ignore and I hung up after 20 minutes with no response.
Long story short they credited the extra charge back to my account sometime after lunch yesterday and NOW I have to wait for the bank to do the same. In the meantime all my debit card is good for is picking my teeth. The story should end here...but it doesn't.
Curiosity and latent hostility got the best of me this afternoon so I called and asked the representative to point me to somewhere, anywhere on their website that showed that policy in print. They couldn't, it doesn't exist..... but they were sorry...that I apparently had a problem with them using $400 of my money....for 5 days....for free.
Funny thing is I could have gotten the exact same scope and mounts for him for $19 less from Amazon. Never again.....
I'm a cash-oriented person, I use my bank account primarily for household bills, and if I see something I want to order online I deposit the funds to my account and order when they've cleared. I don't like overdraft fees, don't see any reason to have them. I deposited his money to my account the next morning and ordered the scope for him in the afternoon after checking to see that it had been posted. This is the 21st.
I go to my bank's website on Christmas day, check my balance, and find not one but two charges from OP. There's the agreed upon $407, another for an additional $404, and my account is now $131 in the RED! Christmas day, I know I can't do anything, but you can cool believe I'm on the phone when they open yesterday morning. I'm on hold for 20 minutes before someone from customer service finally picks up and explains it as a pre-authorization charge! I kid you not, like they can't determine that there are sufficient funds in my account on the 21st, the day I ordered it. Seriously? Either a charge clears or it doesn't! You weren't sure so you deducted the full amount from my bank account, not once but twice? By this point in the stupidity of their explanation I had gotten a tad hot and asked for a supervisor. They put me on ignore and I hung up after 20 minutes with no response.
Long story short they credited the extra charge back to my account sometime after lunch yesterday and NOW I have to wait for the bank to do the same. In the meantime all my debit card is good for is picking my teeth. The story should end here...but it doesn't.
Curiosity and latent hostility got the best of me this afternoon so I called and asked the representative to point me to somewhere, anywhere on their website that showed that policy in print. They couldn't, it doesn't exist..... but they were sorry...that I apparently had a problem with them using $400 of my money....for 5 days....for free.
Funny thing is I could have gotten the exact same scope and mounts for him for $19 less from Amazon. Never again.....