Wonder the same thing.Did they sell you just the pump or did they install it?
As much as you pay for them there should be a warranty on OEM parts.Wonder the same thing.
If they sold it to you what part of their work should be warranty?
Two different things, warranty on the part or warranty on the work done.sold me a defective fuel pump for my Nissan Pathfinder and is refusing to warranty their work.
As much as you pay for them there should be a warranty on OEM parts.
There is a warranty on the part. Typically 90 days - 12 months depending on what it is. BUT, if you buy the part and install it yourself there is no warranty on labor just the part.As much as you pay for them there should be a warranty on OEM parts.
His post isn't clear, it could be taken a couple of ways....I just assumed he meant the part and not the actual labor.
Did you move during that time? Why take it to a different dealer?I went to the dealership and they replaced my fuel pump in October 2019 with what should have been an OEM fuel pump (There is some discrepancy as the part number is not an Nissan OEM part number). 4 days later my Path finder blew a head gasket. It took me a better part of a year to locate a motor, get the old out and get the new one installed. the path finder wasn't running correctly yet so i took it to another Nissan dealer and they said the fuel pump was bad but would warrantee the part, problem is it is two months out of nissan's 12000 mile/12 month warranty. Mind you this on vehicle that only ran 4 days after the pump was changed. Either the first dealership installed a defective fuel pump or the second dealership doesn't how to diagnose a bad fuel pump.
Mechanical parts are not designed to sit for long periods of time in general. If it has been sitting for a year and then breaks that is not necessarily a mfg defect. While I understand the frustration, I am on the side of the dealer here. Warranty date is the warranty date. I am pretty sure if you tell the full story your campaign against the dealership will not be all that effective.. not to mention untruthful.Well luckily I am a stubborn AHole and have learned over the years not to take no for an answer. Today I am dealing with corporate Nissan customer service. I will continue to make a stink until they fix it to make me go away. I can understand if the vehicle had been on the road, but it wasn't and I have documented proof. The warranty was written with a vehicle in service in mind. As far as I am concerned the warranty is only 4 days old. If the fuel pump is truly broke then it is a manufacturer defect and needs to be made right. I will continue my campaign on social media causing the dealership to lose business until it is made right.
I wouldn't hold my breath if I were you.Well luckily I am a stubborn AHole and have learned over the years not to take no for an answer. Today I am dealing with corporate Nissan customer service. I will continue to make a stink until they fix it to make me go away. I can understand if the vehicle had been on the road, but it wasn't and I have documented proof. The warranty was written with a vehicle in service in mind. As far as I am concerned the warranty is only 4 days old. If the fuel pump is truly broke then it is a manufacturer defect and needs to be made right. I will continue my campaign on social media causing the dealership to lose business until it is made right.
Even that said the warranty was expired cut and dry...UPDATE: Dealer installed a Non OEM part without notifying me. It is not looking too good for them. Nissan corporate won't honor the warranty because it wasn't their part, but the dealer is in doo doo.
Are you sure? Have you read the small print on the estimate or invoice?UPDATE: Dealer installed a Non OEM part without notifying me. It is not looking too good for them. Nissan corporate won't honor the warranty because it wasn't their part, but the dealer is in doo doo.
What don't you understand about terms of warranty. Term is dictated by date of sale not the date you think it should be.Well luckily I am a stubborn AHole and have learned over the years not to take no for an answer. Today I am dealing with corporate Nissan customer service. I will continue to make a stink until they fix it to make me go away. I can understand if the vehicle had been on the road, but it wasn't and I have documented proof. The warranty was written with a vehicle in service in mind. As far as I am concerned the warranty is only 4 days old. If the fuel pump is truly broke then it is a manufacturer defect and needs to be made right. I will continue my campaign on social media causing the dealership to lose business until it is made right.
Did you pay for an OEM part?. Most dealers I've dealt with will install whatever you want, and price it accordingly. As far as the pump being out of date, I can totally understand. I had a neighbor spend almost 2 years building his house, but didn't buy a well pump until he was ready to move in. He didn't want the 1 year warranty to expire before he got a chance to use itUPDATE: Dealer installed a Non OEM part without notifying me. It is not looking too good for them. Nissan corporate won't honor the warranty because it wasn't their part, but the dealer is in doo doo.