stormm4
Big Ole Nanny Doe
PSA for anyone moving, selling, buying, down sizing, dreaming.... etc...DO NOT USE College HUNKS.
80 year old family member recently used them for a move and it was a disaster from the start but no remedy for their lack of professionalism, honesty, or business sense.
The five "man" crew (used loosely since three of them appeared to be 14 year old teens according to family) ended up breaking several pieces of furniture and did not inform anyone, instead tried to stick it all on the truck without saying anything. Pulled drawers out of dressers and broke all of the rails so now the drawers hang instead of sitting on track as designed. This crew also damaged the home by poking holes and gouging the walls, tore chunks of trim from door facings, tore chunks of wood out of the hardwood stairs treads, knocked out stairway spindles. One of them left a dresser dangling on the loading ramp so it fell off when he hit the "up" button- caught on video camera- but management denied it occurred even after video and picture submission.
Our family member was made us out to the bad guy saying (1) no one read the contract (that they weren't given- she was given a notebook piece of paper with a dollar figure), (2) said no one asked them for more insurance to cover any damage that may happen (no one knew family member HAD to ASK THEM for options since they never explained it), (3) family member did not fill out damage claim forms correctly (even though they have emails with the actual form with all blocks filled in, video, photos of damage and response from management saying they received all of the aforementioned items and would begin an investigation), and (4) the family member didn't allow the college hunks insurance adjustor to schedule a visit for two weeks later to come into a home that she sold because they had to "determine if they caused the damage or not".
Management denied claims of damage, said they interviewed the "crew" and disputed all accounts laid out via claim forms, pictures, etc. First claimed the 80 year old woman suffering from leukemia and cancer, barley able to walk, did all the damage herself. Then claimed someone should have called supervisor, which did in fact happen- he arrived and was spoken to about the damage and how the 'crew' treated the elderly lady (I will not type the unprofessional, down right nasty things said to her because they thought she had dementia and would not repeat it or tell anyone what was said), in the front yard on camera with audio.
But hey, they sent a check of $49 as an "effort to continue customership" based on their insurance investigators adjusters "good will".
I know, I know, let the criticism begin about an elderly person handling all of this, but there was another adult there running themselves crazy from inside the house to outside house back and forth because three "crew" members were also appearing to attempt to steal items by going through items, making comments about the value, and attempting to enter vehicles parked nearby.
Lesson learned by your family so wanted to pass it on to you guys---STAY AWAY from these guys unless you want a terrible, gigantic mess to deal with.
80 year old family member recently used them for a move and it was a disaster from the start but no remedy for their lack of professionalism, honesty, or business sense.
The five "man" crew (used loosely since three of them appeared to be 14 year old teens according to family) ended up breaking several pieces of furniture and did not inform anyone, instead tried to stick it all on the truck without saying anything. Pulled drawers out of dressers and broke all of the rails so now the drawers hang instead of sitting on track as designed. This crew also damaged the home by poking holes and gouging the walls, tore chunks of trim from door facings, tore chunks of wood out of the hardwood stairs treads, knocked out stairway spindles. One of them left a dresser dangling on the loading ramp so it fell off when he hit the "up" button- caught on video camera- but management denied it occurred even after video and picture submission.
Our family member was made us out to the bad guy saying (1) no one read the contract (that they weren't given- she was given a notebook piece of paper with a dollar figure), (2) said no one asked them for more insurance to cover any damage that may happen (no one knew family member HAD to ASK THEM for options since they never explained it), (3) family member did not fill out damage claim forms correctly (even though they have emails with the actual form with all blocks filled in, video, photos of damage and response from management saying they received all of the aforementioned items and would begin an investigation), and (4) the family member didn't allow the college hunks insurance adjustor to schedule a visit for two weeks later to come into a home that she sold because they had to "determine if they caused the damage or not".
Management denied claims of damage, said they interviewed the "crew" and disputed all accounts laid out via claim forms, pictures, etc. First claimed the 80 year old woman suffering from leukemia and cancer, barley able to walk, did all the damage herself. Then claimed someone should have called supervisor, which did in fact happen- he arrived and was spoken to about the damage and how the 'crew' treated the elderly lady (I will not type the unprofessional, down right nasty things said to her because they thought she had dementia and would not repeat it or tell anyone what was said), in the front yard on camera with audio.
But hey, they sent a check of $49 as an "effort to continue customership" based on their insurance investigators adjusters "good will".
I know, I know, let the criticism begin about an elderly person handling all of this, but there was another adult there running themselves crazy from inside the house to outside house back and forth because three "crew" members were also appearing to attempt to steal items by going through items, making comments about the value, and attempting to enter vehicles parked nearby.
Lesson learned by your family so wanted to pass it on to you guys---STAY AWAY from these guys unless you want a terrible, gigantic mess to deal with.