timekiller13
Old Mossy Horns
The other day at work, I was working in triage. 2 people showed up and said "We need a rapid COVID test for our out of country flight tomorrow." I asked the standard questions "Have you been exposed? Any symptoms? Do you need to see a doctor?" They answered "No" to all questions. I explained that we do not offer rapid COVID testing unless you are seeing a doctor and have symptoms. I also thoroughly explained that we would still test them if they wanted, but the results would take 48-72 hours. I also gave them directions to 2 places that offered rapid testing. They declined to go those places and said they wanted to be tested here at the hospital. I again explained "You will NOT have your results by tomorrow. Its 48-72 hours." They said "We will take our chances, our friend got results in 3 hours." Whatever, don't know your friends circumstances.
I tested them and sent them on their way. Well, they showed back up yesterday morning. They called the Administrator on Duty and said "We were told we would have our results in one hour. We have an international flight to catch, we were blatantly lied to by your staff member." The AOD then calls my boss and gives her an earful about me lying to patients. AOD also says that since I lied to them, WE WILL RAPID TEST THEM RIGHT NOW. My boss then calls me and gives me an earful about lying to people. I took the tongue lashing and then said "Anyone want to hear WHAT REALLY HAPPENED?" I explained to them that I told the patients multiple times they would not be rapid tested and it would take the standard 48-72 hours. I even had another staff member who witnessed me tell them this and she backed me up. Of course, everyone changed their tune after that. They still rapid tested the people, though...
The same people then called back about 4 hours later. They said "We are standing in the airport, they won't let us board because you didn't give us a QR code for boarding." I said "Never heard of a QR code and the hospital does not give QR codes for COVID testing." I confirmed this with our AOD, hospital never has done anything like that. Turns out if they would have went to one of the other testing sites I told them about, they could have got their QR code!! They missed their flight.
Karma is a witch!!
I tested them and sent them on their way. Well, they showed back up yesterday morning. They called the Administrator on Duty and said "We were told we would have our results in one hour. We have an international flight to catch, we were blatantly lied to by your staff member." The AOD then calls my boss and gives her an earful about me lying to patients. AOD also says that since I lied to them, WE WILL RAPID TEST THEM RIGHT NOW. My boss then calls me and gives me an earful about lying to people. I took the tongue lashing and then said "Anyone want to hear WHAT REALLY HAPPENED?" I explained to them that I told the patients multiple times they would not be rapid tested and it would take the standard 48-72 hours. I even had another staff member who witnessed me tell them this and she backed me up. Of course, everyone changed their tune after that. They still rapid tested the people, though...
The same people then called back about 4 hours later. They said "We are standing in the airport, they won't let us board because you didn't give us a QR code for boarding." I said "Never heard of a QR code and the hospital does not give QR codes for COVID testing." I confirmed this with our AOD, hospital never has done anything like that. Turns out if they would have went to one of the other testing sites I told them about, they could have got their QR code!! They missed their flight.
Karma is a witch!!